Head Spa St. Louis
Hair salon
122 Clarkson Executive Pk, Ellisville, MO 63011
Hair replacement service
Comprehensive hair replacement solutions including surgical and non-surgical options to restore natural hair appearance.
Location
📍 122 Clarkson Executive Pk, Ellisville, MO 63011
Open in Google MapsReviews & Ratings
Sarah Laskowski
I received the ultimate head spa service that was $186.00. Kayla did my treatment and did a very nice job. She was very friendly and talked to me about everything she was going to do and what would be best for my scalp. However, I will not be returning due to the price not matching to the service. I don't think $186.00 is a fair price for a service like this, especially when about 10-15 minutes of the service was the treatment pod massaging without any contact from the person doing the service. I would be happy to pay a price closer to $100-$115, but $186.00 is too much for the service provided.
Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed Kayla’s care and attentiveness during your treatment. We’re truly sorry to hear that the overall experience did not feel in line with the price point. We strive to be as transparent as possible about what’s included in our Ultimate Head Spa treatment and regret that this didn’t come through clearly prior your visit. We did review the timing of your session, and during the period when the treatment pod’s massagers were running, the microsteam portion of the service was also in effect—this is always an included and active part of the treatment at that stage. Our intention is to provide a seamless blend of technology and hands-on care for optimal scalp health and relaxation. We truly value your feedback and will continue to reflect on how we can better communicate the full scope and value of our services. While we're sorry to hear you won’t be returning, we appreciate your visit and your thoughtful input.
Tracey Mendoza
We were super excited about this head spa experience, however some plans changed and we had to cancel (4 days in advance to avoid cancellation fees). From the beginning, making this appointment was very irritating, on the website it says to call if you have two or more people in your party for simultaneous appointments, so I called. I must have woken up the receptionist because it took her a few minutes to articulate any response. After a few long winded moments, we found a day that worked but she told me to book online….. after I told her I couldn’t because of the amount of people she begrudgingly made the appointment. My travel plans changed and I had to drive back East to get home and cancelled the appointment. The phone system is terrible, I must have called 7-9 times and kept getting hung up on. Finally someone answered and I was put on hold for a bit. The receptionist canceled the appointment but said we’d be charged $25 regardless of canceling outside the 4 day window. “It’s policy” was her response. They charged $50 instead! You guys must be hurting for money if you have to charge everyone for canceling, good luck running your business platform this way, it’s cheap and incredibly disingenuous to any future business.
We sincerely apologize for the frustration you experienced while trying to book and subsequently cancel your appointment. It is never our intention to create such inconvenience for our customers, and we appreciate your feedback regarding our phone system and booking process, and will certainly look into this as this is a new issue. Regarding the cancellation policy, we understand how important it is for our guests to feel valued and respected, that is why we try to be extremely transparent and clear with our cancellation policies. Those policies are in place to protect our service providers livelihoods. Thank you for bringing these concerns to our attention. Your experience matters to us.
Nicole Smith
I'm Nicole, I am so excited to be a part of the Head Spa St.Louis!! I look forward to helping
And we are so excited to welcome you.
Benjamin GlennLocal Guide
Wonderful, friendly staff and a great experience.
Thank you for your kind words, Benjamin! We're thrilled to hear you had a great experience and enjoyed our friendly staff. Your positive feedback means a lot to us. We look forward to welcoming you back soon!
Preston Seymour
My fiancé got my the signature treatment for my birthday, and I saw Kayla for my treatment. It was the perfect way to relax and feel stress free. The staff was super friendly and easy to communicate with!
Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed the signature treatment and found it to be a perfect way to relax. Kayla and our team appreciate your kind words about their friendly service. We look forward to welcoming you back for more rejuvenating experiences!
Kirsten Sutterer
I saw Kayla for the Ultimate head spa. I can truly say I have never been that relaxed and bonus points my scalp feels amazing!
Thank you for your wonderful feedback, Kirsten! We're thrilled to hear that you had such a relaxing experience during the Ultimate head spa with Kayla. It's great to know that your scalp feels amazing as well. We look forward to welcoming you back for another rejuvenating session!
Kassy JamesonLocal Guide
One of the best treatment experiences I’ve ever had! From the moment I walked in, the staff at Salon Elite were incredibly friendly and knowledgeable. They took the time to listen to my scalp and hair concerns, and offered thoughtful recommendations for an at-home regimen tailored specifically to my needs. I also learned that they offer full hair salon services, which is amazing—now I only need one place for all my scalp, skin, and hair care. Thank you so much, Salon Elite, for your exceptional service and care!
Thank you for your wonderful feedback, Kassy! We're thrilled to hear that you had such a positive experience with our team and that our personalized approach met your needs. It's great to know that you found our full range of services convenient as well. We appreciate your kind words and look forward to welcoming you back to Salon Elite for all your scalp, skin, and hair care needs!