MensHair2Go

bigstueeeeLocal Guide

46 reviews

★

June 18, 2025

Bald fella, went to mh2go Booked appointment, never had head measured as stated , never had system matched, Turned up, shaved my head , went upstairs found an old system with someone's else's name on it, decided it was a match, ( colour looked more lighter than my hair when it grew back) Had to remove it weeks later, £500 I could have spent in a more respectful salon. Avoid. Truth Responding to owner... Not the first time I was called a liar. I do believe you have a system in place that would other wise work, which is why I chose you in the first place, (living in Coventry) Your stylist was a man called Sergei? As far as I can remember he had greying hair. I was expecting to be measured, and return for a follow up meeting, but was told they could do everything that day, What was concerning was that the system was from upstairs, he tried three or four colours and the one he went for had a different name inside. Being quite overwhelmed by the whole experience, I did not take time to think, and I'll be honest was extremely pleased leaving the salon. The issues started when my original hair grew back more revealing a definite noticeable difference in colour, and after processing the procedure against the service I was promised, I was reluctant to return and cut my losses removing the supplied ghost glue and system, and returning to a shaved head. I can provide the photos, I'm not here to slander you, I believe that Mh2go will generally provide a good service if followed up by good aftercare, My point is that on this occasion not your company , but an employee failed both of us. Edit.. I would even pay to try again to be honest, I just wanted it to be as described, a "proper" fitting with matched hair and not someone else's, As the receipt proves, and you can clearly see in the pictures the difference in colour, and how poorly it sat the following couple of days. Again I do believe that the service could be top quality, just on this occasion, it simply wasn't. 2nd response to owner. So you have completely ignored the fact that your company did not deliver originally what was said was going to be done as in a personalised fitting. And you wonder why I didn't return to have colour rectified and refitting? You failed a customer and expected THEM to return after a terrible service, that's not a good business model, if you had supplied a personalised fitting as you advertise, then I would have no argument, you failed a customer first and then expect them to return? And regardless of length of time I am still entitled to give my honest opinion on my experience!! It seems all you do is divert everything back onto a customer in anyway shape or form and fail to acknowledge your own shortcomings and address it. We all get things wrong, and my issue was not highlighting this to you a month later and just removing the hair system, But my lack of confidence and willingness to return lies entirely on your shoulders for providing a poor service originally.