Springs Hair Restoration

Thank you for the great review! We’re honored to be part of your journey and truly appreciate your trust in Dr. Zack and the team at Springs Hair Restoration.

Thank you, Nima! We’re so glad to hear you’ve had a great experience and are seeing strong results. Dr. Zack and the team at Springs Hair Restoration truly appreciate your recommendation!

Thank you, Felipe! We truly appreciate your kind words and recommendation. The team at Springs Hair Restoration is always here to provide friendly, top-quality care!

Thank you so much! We’re grateful to have you as our patient and look forward to continuing to serve you!

Dear Jacky, We appreciate and value all feedback from our patients, including negative reviews, as it allows us to continuously improve our services. At Springs Hair Restoration, we have a comprehensive policy in place to ensure the best possible care for every patient who undergoes a hair transplant procedure. One key aspect of our policy is providing direct access to the surgeon's cell phone number for any questions or concerns that may arise before or after surgery. We also offer a walk-in policy for patients who need to see the doctor for any issues post-surgery. It's important to note that we have a strict screening process to determine the suitability of candidates for hair transplants. We turn away over 30% of potential patients who may not be suitable due to factors such as insufficient donor hair, scalp pathology, or unrealistic expectations. Throughout the entire process, we maintain close contact with our patients, conducting regular follow-ups at various intervals, usually biweekly for the first month postop, then every 3 months up to one year post-transplant. Our commitment to patient care extends beyond the surgical procedure, as we strive to address any concerns or issues that may arise post-transplant. Moreover, we diligently reach out to every patient who misses a follow-up appointment. We strive in providing exceptional care to our patients before and after their procedures, and this what sets us apart in the field of hair transplants. As time passes, some patients may experience further hair loss, making it challenging to distinguish between natural hair shedding and potential loss of transplanted hairs. Additionally, our patented PRP treatment has shown great results when guidelines are diligently followed. We encourage open communication with our patients and take pride in the high level of customer service and quality of work that we provide at our clinic. We are dedicated to delivering the best possible outcomes for all our patients and are always eager to address any areas where improvements can be made. Thank you for your feedback, and we hope to continue serving you and our community with the utmost care and professionalism.

Thank you for your message regarding the texture of the transplanted hair. We understand your concern and want to assure you that hair growth is a complex process that can be influenced by various factors, including genetic characteristics. While most patients typically see transplanted hair that closely resembles their original hair, it is important to recognize that slight differences in texture may occur in some instances due to individual variations. The waviness or curliness of transplanted hair can also be influenced by the hair type of both the recipient and donor areas. Please know that these variations are not indicative of any errors on our part and were not present during the transplantation procedure. We value your feedback and understanding as we continue to provide exceptional care to all of our patients.