Aesthetic and Hair Restoration Institute LLC

Dear Johnny, Thank you for taking the time to share your experience. I am truly sorry to hear that your visit with us left you feeling disappointed. As the medical director of Aesthetics and Hair Restoration Institute, I take your concerns seriously and would like to sincerely apologize for the inconvenience and frustration you experienced. Regarding the missed preoperative bloodwork appointment—while we strive to communicate promptly in the event of any staff changes or unexpected absences, in this case, we clearly fell short. I understand how upsetting it must have been to take time off and arrive only to be turned away. Please know that we’ve already reviewed and strengthened our notification procedures to ensure this does not happen again to any patient. As for your surgery on June 13th, I want to acknowledge your concerns about the donor area and machine performance. Hair restoration is a meticulous process, and the quality of your outcome is always our top priority. I’m sorry to hear that aspects of the experience left you questioning our professionalism—especially after your initial positivity and interest in booking another session immediately after your procedure. That shift is concerning to me, and I would appreciate the opportunity to speak with you directly to better understand what changed and how we can make things right. We are committed to continuous improvement, and feedback like yours, while difficult to hear, helps us do that. If you’re open to it, I would like to invite you back for a complimentary follow-up so we can evaluate your results and discuss any next steps in your hair restoration journey with full transparency. Please don’t hesitate to contact me personally at the clinic if you’d like to talk further. My door is always open. Warm regards, Dr. Patrick Narh-Martey Board-Certified Surgeon Aesthetics and Hair Restoration Institute 132 Byrd Way, Warner Robins, GA ahrestore.us