Hair Center Serbia

Bojana SavicLocal Guide

14 reviews

★

December 21, 2024

Zakazala sam termin u ovoj ordinaciji jer već duže vreme pratim dr Goranu i delovala mi je kao neko ko zna svoj posao. Verujem da ona zaista jeste stručnjak, ali nažalost, problem je u ljudima koji rade u njenoj ordinaciji. Pošto dr Gorana živi u inostranstvu i dolazi povremeno u Srbiju, bilo mi je jasno da nema smisla pokušavati da zakažem termin kod nje, s obzirom na to da sam bila ograničena vremenom. Zbog toga sam zakazala konsultaciju kod dr Marine, koja je koštala 7.500 dinara. Smatram da je to velika suma novca, ali sam odlučila da pokušam da rešim svoj problem s kosom. Bila sam očajna zbog situacije i mislila sam da, ako su stručni i znaju svoj posao, vredi da uložim u to. Na konsultaciji, dr Marina mi je na prvi pogled delovala veoma mlado, ali sam ipak odlučila da joj pružim poverenje, jer su delovali profesionalno. Obavila je pregled i testirala opadanje kose (test je bio pozitivan). Pre pregleda sam morala da obavim bezbroj drugih analiza, što mi je tada delovalo kao dobra stvar – pomislila sam da pristupaju problemu ozbiljno. Dr Marina mi je prepisala Minoxidil iz određene apoteke, ali mi je prethodno predložila terapije kao što su laser (koji košta preko 20.000 dinara i mora se raditi najmanje četiri puta, jednom mesečno) i mezoterapija (oko 9.000 dinara po tretmanu, svake 2–3 nedelje). Pošto nisam imala dovoljno vremena za te tretmane zbog čestih odlazaka i dolazaka u Srbiju, prepisala mi je pomenuti losion. Tokom konsultacije, dr Marina je napomenula da voli da se čuje telefonom s pacijentima kako bi im objasnila sve detalje o terapiji. Međutim, sa mnom je komunicirala isključivo putem mejla, a odgovaranje na mejlove je bilo katastrofalno. Razumem da su lekari zauzeti, ali ako platite određenu sumu, očekujete bar malo pažnje i posvećenosti. Nažalost, dr Marina to nije pružila, a na moj poslednji mejl uopšte nije ni odgovorila. Najbitniji razlog zbog kojeg pišem ovu recenziju i dajem najnižu ocenu je sledeći: kada mi je dr Marina prepisivala losion kao „najbolji način“ da ZAUSTAVIM OPADANJE, koje je u tom momentu bilo jako kritično, nije mi napomenula ključne stvari. Nije mi rekla da su kontraindikacije ovog leka još intenzivnije opadanje na početku korišćenja. Takođe, nije mi napomenula da je ovo lek koji mora da se koristi doživotno, jer prestankom korišćenja kosa koja je izrasla ponovo opada. Kada sam prestala da koristim losion (na 5, 6 dana) jer sam se uplašila jer sam ove informacije pronasla sama na internetu a ne savetovanjem doktorke (već imam ogroman problem s kosom), poslala sam dr Marini mejl u kojem sam je pitala da li su ove dve informacije tačne. Ona je odgovorila i potvrdila da jesu i kako je skidanje sa leka postepeno (prilažem screenshot mejla). Nakon toga mi je predložila da, ako nisam zadovoljna terapijom, mogu ponovo da dođem na KONSULTACIJU. Kada sam je pitala šta bih konkretno dobila na toj konsultaciji, jednostavno nije odgovorila. A na tu konsultaciju ne bih ni otisla, pogotovo ako ja treba da je placam, jer jednostavno ne verujem ovoj doktorki. I samo sebi ponavljam da je dobro sto nisam otisla na ove dve skuplje opcije, jer je sada pitanje poverenja. Nikada ne pišem ovako duge recenzije, ali s obzirom na nivo bezobrazluka, odlučila sam da ovo podelim i na drugom profilu iste ordinacije na Google Maps – Divine. Trenutno sam u fazi gde ne znam šta da radim: da li da nastavim s korišćenjem losiona ili ne. Paralelno pokušavam da pronađem drugog lekara koji će mi zaista pomoći. Stvarno mi je zao sto moram da napisam ovu recenziju, samo sam trazila resenje svog problema. Jos mi je kriminalnije to sto kao lekari koji se bave cime se bave, nemaju ni najmanje osecaja za to kako se ljudi osecaju, pogovoto kad naplacuju ovu cifru. Za kraj, moram da napomenem da je dr iz ordinacije Hair 101, koja se takođe nalazi u istom kraju (cini mi se da se zove Natasa), 100% profesionalnija i temeljnija u svom pristupu. Pozdrav

Translated: I made an appointment at this clinic because I have been following Dr. Gorana for a long time and she seemed like someone who knows her job. I believe that she is truly an expert, but unfortunately, the problem is with the people who work at her clinic. Since Dr. Gorana lives abroad and comes to Serbia occasionally, it was clear to me that there was no point in trying to make an appointment with her, given that I was limited in time. That is why I made an appointment with Dr. Marina, which cost 7,500 dinars. I think that is a lot of money, but I decided to try to solve my hair problem. I was desperate about the situation and thought that if they are experts and know their job, it is worth investing in it. At the consultation, Dr. Marina seemed very young to me at first glance, but I still decided to trust her because they seemed professional. She performed an examination and tested for hair loss (the test was positive). Before the examination, I had to undergo countless other tests, which seemed like a good thing to me at the time – I thought they were taking the problem seriously. Dr. Marina prescribed Minoxidil from a certain pharmacy, but she first suggested treatments such as laser (which costs over 20,000 dinars and must be done at least four times, once a month) and mesotherapy (around 9,000 dinars per treatment, every 2–3 weeks). Since I didn’t have enough time for these treatments due to frequent departures and arrivals to Serbia, she prescribed the aforementioned lotion for me. During the consultation, Dr. Marina mentioned that she likes to talk to patients on the phone to explain all the details of the therapy. However, she communicated with me exclusively via email, and her response to emails was disastrous. I understand that doctors are busy, but if you pay a certain amount of money, you expect at least some attention and dedication. Unfortunately, Dr. Marina did not provide that, and she did not even respond to my last email. The most important reason why I am writing this review and giving it the lowest rating is the following: when Dr. Marina prescribed the lotion as the "best way" to STOP HAIR LOSS, which was very critical at that moment, she did not mention the key things to me. She did not tell me that the contraindications of this medication are even more intense hair loss at the beginning of use. She also did not mention that this is a medication that must be used for life, because if you stop using it, the hair that has grown will fall out again. When I stopped using the lotion (for 5, 6 days) because I was scared because I found this information on the internet myself and not through the advice of a doctor (I already have a huge problem with my hair), I sent Dr. Marina an email asking her if this two pieces of information were correct. She replied and confirmed that they were and that the withdrawal from the medication was gradual (I am attaching a screenshot of the email). After that, she suggested that if I was not satisfied with the therapy, I could come back for a CONSULTATION. When I asked her what I would get specifically from that consultation, she simply didn't answer. And I wouldn't go to that consultation, especially if I had to pay for it, because I simply don't trust this doctor. And I keep telling myself that it's a good thing I didn't go to these two more expensive options, because now it's a matter of trust. I never write such long reviews, but given the level of rudeness, I decided to share this on the other profile of the same clinic on Google Maps – Divine. I'm currently at a stage where I don't know what to do: whether to continue using the lotion or not. At the same time, I'm trying to find another doctor who will really help me. I'm really sorry that I have to write this review, I was just looking for a solution to my problem. What's even more criminal to me is that as doctors who do what they do, they don't have the slightest feeling for how people feel, especially when they charge this much. Finally, I have to mention that the doctor from Hair 101, which is also located in the same area (I think her name is Natasa), is 100% more professional and thorough in her approach. Regards