Lux Glamorous Wigs & Co LLC (Hair Lost )

I want to take a moment to address the situation with transparency and care. First and foremost, I understand your frustration and concern, and I truly sympathize with what your wife is going through. That said, I need to respectfully clarify a few important points. The payment I received was not a double payment. I have a separate account dedicated solely to insurance-related transactions. The deposit you are referring to was allocated for a little girl’s hair unit, not your wife’s. As I stated before, I was originally willing to handle the insurance claim on your behalf, but you insisted on filing it yourself, citing your employment with the insurance company. Unfortunately, the claim was not processed correctly and the funds were misdirected due to that error — not mine. Once the insurance company became involved and advised me to refrain from direct communication with you, I followed their professional guidance. I was also informed not to go back and forth with clients on claims, as it creates confusion and can be seen as unprofessional. I agreed and abided by their instructions. Regarding your wife’s unit — while the insurance only approved $1,200, that amount would not have covered the wig she really wanted, in the length and color she desired. Despite this, I went out of my way to make sure she got what she needed and felt beautiful. I bent multiple policies for your wife’s sake — policies in place to protect both me and my business. The color was right the first time, re did as she requested and darker the roots,even though it matched the original request.Knowing you signed the wig order file ( and agreed to the first order/ color ) I fixed it, free of charge — including materials, products, and labor , still knowing the first order was what she requested.. but once she tried it on , she agreed with the darker color ( AS I REQUESTED during the consultation)but she didn’t see my vision until after I made the unit and colored the unit as she asked me too ~out of respect for her journey through chemotherapy. The color correction turned out too brassy, ( so I ordered a brand-new 22” wig at my own expense to make it right. I didn’t complain, I didn’t charge more, and I didn’t blame anyone — I did it because I care. I also reworked a separate wig you brought from another country — one that was severely mishandled in its construction and color. I fully restructured and recolored that unit as well, charging only a minimal fee out of courtesy, despite the substantial time and resources it required. In total, your wife received two custom units from me, though I put in the work and cost for three. Your frustrations stem from the insurance mishandling, but I have communicated consistently with the insurance adjuster and followed their legal advice, which included limiting direct communication with you. The funds you were waiting on were eventually disbursed by the insurance company directly to you, not me. I was told you were reimbursed the $1200 weeks ago. I want to be clear: I do not scam, I do not steal, and I am deeply committed to my clients. I have over 43 five-star reviews because I treat each customer with respect, empathy, and professionalism. I’ve donated wigs, helped children in need, and supported clients who were denied claims or struggling financially. I apologize for your inconvenience and the delays you experienced, but please understand that I acted in good faith — often going beyond what was required. I hope you see the heart, effort, and intention behind everything I did to make sure your wife felt loved, seen, and beautiful during such a hard time. Yes please be very careful if you want a company that will GO OUT THERE WAY , to offer the best care and services for the client during a hair loss experience no matter the cost or the time that was spent.. WE WILL PROVIDE A PROFESSIONAL EXPERIENCE, to the community that appreciates our SERVICES! Sincerely, Owner, Lux Glamorous Wigs & Co.