Hair replacement service
Comprehensive hair replacement solutions including surgical and non-surgical options to restore natural hair appearance.
Location
📍 4563 Hudson Dr, Stow, OH 44224
Open in Google MapsReviews & Ratings
Allyssa Powers
Jillian did a wonderful job with my hair extensions, the process was so easy and they do a good job explaining how to care for them!
Kate StavnickyLocal Guide
My mom got her hair piece here and said EVERYONE was amazing and patient and so incredibly sweet. As a woman, a lot of times hair is the essence of our beings and having hair loss takes a huge toll on mental health and self worth. Seeing my mom so happy and feel beautiful about herself and her hair again brings me to tears. So thankful to everyone in the salon for giving my mom so much happiness and such high quality, perfect color match, gorgeous hair!!!!
Sarah Freeman
I recently visited Hair Specialists with a family member that is struggling with hair loss. Kelly, the owner, was absolutely fantastic! She took a ton of time with us, walking us through the condition of the scalp and hair - pointing out the positives with new growth etc. and offering expertise and solutions to make my family member feel more comfortable and confidant with the changes in her hair that come with aging. It was above and beyond any service we've ever received at a normal salon. I couldn't recommend Kelly and her team more! We will definitely be back.
Larry Diosy
sandra kosley
My rating would be zero stars. I am so surprised with all of these high ratings! However, 4-5 years ago I would have sang their praise! Let me start out that I’ve been wearing hair pieces for around 15 years, I know how to properly care for them. All of the girls are wonderful. I know because after I was well established, they just began to pass me around to whomever. It was then that I started to feel that I just wasn’t as important. About a year ago I started getting poor quality pieces. Kelly tried to make it right, but each piece came worse than the next. After 3-4 horrible pieces I was told I need to pay for any future pieces, and in my mind I felt abandoned. The last piece I got was short, thin and the hair started falling out that day. I think I was offered low quality products, but at the same price. And that price is about double of that of other salons. They also kept or resold a half pack of extensions that I purchased. I am attaching a picture of the garbage they gave me. My new salon is appalled!
Overall customer experience, quality products, using the best techniques, and above all honesty are part of our value system. Supplier quality issues can happen. Any occurrence is taken very seriously by the team and our supplier partners. This review is unfortunate, and the team is disappointed given how much effort was put in to resolve and help. We appreciate the many years of being a client. Yes, we do work in a team-based model and feel blessed with our current staff and clients. The review omits that the salon provided 4 free replacement hair systems from 2 different suppliers to this client since 2021 and made numerous efforts to determine if this is a user care or product issue. The client did not accept our offers of free weekly shampoo / style sessions to ensure the proper care, but these free appts would allow the ability to meet, monitor and determine a root cause to the repeat issue. Important since we did not see this same condition across any of the other clients. When we were asked for a 5th refund since 2021, we did not feel that was appropriate. After this one decision, all the following occurred: - A draft of this “bad Google review” was emailed to us. The review was to be posted on a future date, assumingly unless a refund was provided - A reference of another salon’s involvement - Social media activity, requiring us to block the client. - The actual public posting of the review and then a second review under another Google account - Even a BBB complaint filed. Every feasible attempt to resolve was taken, offered, and the team cared about fixing whatever was occurring. Honestly, we are really at a loss at what could have been done differently. We provided four free systems while trying to present multiples offers to solve. Only when no refund granted did this happen. The accusations of re-selling any client products, excessive pricing and low-quality products are inappropriate, inaccurate. Maybe all these actions will be reconsidered but this is not how Google business reviews should work.
Lin Whelan
the shop is beautiful and relaxing and very welcoming. I worked with Kelly Nemitz three times now. I love her she has added to my life and confidence. She is very knowledgeable about her products and how to use them. The trip from Columbus was well worth it! If you have any problems with hair, men or women call Kelly
Lisa GrimaldiLocal Guide
Have been having thermal straightening here for years. Nice to have a local salon providing the service 😊