Hair transplantation clinic
Specialized medical facility offering advanced hair transplant procedures using FUE, FUT, and latest transplantation techniques.
Location
📍 82 Billing Rd, Northampton NN1 5DF, United Kingdom
Open in Google MapsReviews & Ratings
Steven Wooldridge
Jo Mitchell
I m not normally a vain person but the ever increasing furrows on my face were starting to get me down so on the recommendation of a friend I visited the Private Clinic Northampton.So glad I did Jess and the team were so helpful and the Practioner I eventually saw was gentle and reassuring Since my treatment everyone keeps telling me how well I look Will definately visit again .
Dear Jo, Thank you so much for sharing your wonderful experience with us. It's great to hear that you decided to visit our Northampton clinic, especially after your friend's recommendation. It’s fantastic to know that Jess and the team made you feel supported throughout your journey. We're delighted that the practitioner was gentle and reassuring, as we strive to create a comfortable environment for all our clients. And how wonderful to hear that everyone has been complimenting you on how great you look! We can't wait to welcome you back for your next visit. If there's anything specific you'd like to explore in the future, just let us know. Kind Regards, The Private Clinic
Carol (Cazz)
I actually saw the surgeon which cost me £100 and he turned me away saying he can’t do it and his staff will send me a name of a surgeon that could. I left in tears as he just didn’t want to help me but kept my money, I never did get that call, it’s a rip off and I am still very upset 😢. He was supposed to be a TOP surgeon. Truly let down
Dear Carol, We are truly sorry to hear of your upset during your visit. We understand how distressing it must have been to leave feeling let down after seeking help from one of our surgeons. It is never our intention to leave our patients feeling disappointed and we regret that this was your experience. Please know that your satisfaction and well-being are important to us and your feedback regarding the lack of follow-up communication is particularly concerning. Our teams are dedicated to supporting patients through their treatment journey with us, and we would like the opportunity to investigate the matter further and make things right. If you are still considering treatment and would like our assistance in finding another surgeon, please do not hesitate to reach out to our Clinic Manager, Jess, on 01604 875040. Once again, we apologize for falling short of your expectations and appreciate you bringing this matter to our attention. Kind Regards, The Private Clinic
Georgia Smith
AVOID. Rang up enquiring about a procedure, they told me I would receive a call back that day. The following week received a phone call back from a woman who from the get go came across irritated and irate (she rang me!). She refused to give me any information on the pricing of the treatment and said I needed to book in for a consultation at ₤100 to only speak to someone for 20 minutes! I told her I’ve never had to pay that much to find out a price list and she proceeded to say ‘Why would anyone work for free?’. Well for starters its not for ‘free’ when you’re about to drop thousands of pounds on a procedure and need it to be as transparent as possible about the price of that. I have also enquired and been to other facilities in Harley Street and believe me this fee does not exist in better facilities and if it does its maximum ₤25 and refundable due to people not showing up. The fact you pay this non refundable deposit I believe is to make sure you’re forced to go with them after, no ethical company that’s any good would need to play these games. It came across as a scam and I’m glad her attitude put me off as I’m sure there would be a lot more hidden costs in-between and my experience wouldn’t have been a good one. Overall I would make sure your staff get better training in how to speak to potential customers as this was the worst phone call I have ever received. I was so shocked and appalled that I felt compelled to let others know to avoid.
Dear Georgia, We are sorry to hear that you were unhappy with your initial call and we apologize for the frustration and disappointment you encountered while inquiring about our procedures. Our clinic has been established for over 40 years so we would like to re-assure you that we are a legitimate business. I understand how important transparency is when considering significant investments like medical procedures, however your particular enquiry was for a specalist procedure that we would not be able to provide a quote for over the phone without knowing the full details of your case. This is why we recommended a consultation with one of our expert surgeons who would be able to assess you to determine the best treatment plan which would give you the results that you were looking for. A consultation fee is required to book an appointment with our surgeons, the fee we charge covers the surgeons time but it also includes any follow-up appointments should you proceed with treatment. We are aware that other clinics offer may offer initial appointments for £25 however in our experience these appointments are not directly with the surgeon and are unlikely to provide you with all the information you require without needing to book again with the surgeon at an additional cost. We take all feedback seriously as it helps us enhance our services, including staff training on effective communication techniques with potential clients like yourself. We would appreciate the opportunity to discuss this matter further or assist you in any way possible moving forward. You can contact our clinic on 01604 875040 and ask to speak with our clinic manager Jess Mitchinson. Your satisfaction is important to us, and we hope to regain your trust. Kind Regards, The Private Clinic
dan
I had a hair treatment which has had amazing results several months in, but I can see will change my appearance even more over the coming months. My experience with the private clinic has been brilliant. Being able to chat and see my options conveniently in Northampton, before having to travel down to London for the full surgery was really helpful and helped me make the right decision for myself.
Dear Dan, Thank you for taking the time to write us a review. We are delighted to hear that you had a positive experience with the team here at The Private Clinic Northampton. We hope that you will continue to enjoy your Hair Transplant results and we're looking forward to seeing you again. Kind regards, The Private Clinic
Paul Graham
Just do it ! I'd been considering having a FUE procedure for 2/3 years. After meeting with Dr Mooz for my consultation I decided to go with it. I have to say the whole process was seamless, well looked after during ( and afterwards ) the surgery and 2 months after the procedure, pleased to say the results are excellent ! I was worried about the time to recover and perhaps the pain... No need to. I was back at my desk the day after, and discomfort-wise, I would compare it to mild sunburn, no more. Wish id done it years ago now !!
Dear Paul, Thank you for taking the time to write us a review. We are delighted to hear that you had a positive experience with Mr Mouzakis and the team here at The Private Clinic in Northampton. We hope that you will enjoy your FUE Hair Transplant results and we're looking forward to seeing you again. Kind regards, The Private Clinic
Yas AF
I had my treatment with Vicki. She was really professional and knowledgeable and helped me to feel at ease. I had a few visits and would definitely recommend to others.
Hello and thank you for taking the time to write us this review. We are really happy to hear about your positive experience with Vicki and the team at The Private Clinic Northampton. We truly appreciate your kind words and we hope that you enjoy your results. We look forward to welcome you again into clinic if you ever need anything else. Kind regards, The Private Clinic